This article addresses to Service delivery key accounts or administrators that need to create the proper settings for deleting unwanted cards/card transactions in the application, as explained in this guide: How to Delete Unwanted Card /Card Transactions
The above setup is considered a standard change that should be implemented free of charge.
More details about the standard change process here: Special Rules - Delete non-settled transactions within one entity
In case there is no dummy trash user already created on the entity you wish to update, this generic user profile will have to be added.
When creating the dummy trash user, there are some best practice suggestions that need to be followed.
a. First Name should always contain "dummy"
b. Internal reference: we mainly use two options: 123456... or 999999...(depending on how many characters are needed).
c. Email address: it is mandatory to always use firstname.lastname@example.org in order to avoid an email being sent to an external recipient.